Privacy Policy

Last updated: August 6, 2025

This Privacy Policy describes how Sarbotelmu ("we," "us," or "our") collects, uses, stores, and shares information about you when you access or use our website at sarbotelmu.biz and any related services (collectively, the "Service"). By using the Service, you agree to the practices described in this policy.

1. Information We Collect

1.1 Information You Provide Directly

• Account and registration data: name, email address, password, and other details you submit when creating an account or enrolling in a course.
• Communications: messages, inquiries, or feedback you send to us via email, contact forms, or other channels.
• Payment information: billing details processed through our third-party payment providers. We do not store full payment card numbers on our servers.
• Profile content: any biographical information, preferences, or settings you choose to add to your account.

1.2 Information Collected Automatically

• Usage data: pages visited, features used, content viewed, time spent, and navigation paths within the Service.
• Device and technical data: IP address, browser type and version, operating system, device identifiers, screen resolution, and referring URLs.
• Log data: server logs recording interactions with the Service, including timestamps and error reports.
• Cookies and similar technologies: small data files placed on your device to maintain sessions, remember preferences, and support analytics. See Section 6 for details.

1.3 Information from Third Parties

We may receive information about you from third-party services you connect to your account, analytics providers, or partners who help us deliver and improve the Service. We handle such data in accordance with this policy.

2. How We Use Your Information

We use collected information for the following purposes:

• Providing, operating, and maintaining the Service and its features.
• Processing enrolments, transactions, and delivering course content.
• Creating and managing your account and authenticating your identity.
• Responding to your questions, support requests, and communications.
• Sending transactional messages such as confirmation emails, receipts, and important service notices.
• Sending promotional or educational communications where you have consented or where permitted by applicable law, with the option to opt out at any time.
• Analysing usage patterns to understand how the Service is used and to improve its quality, performance, and content.
• Detecting, preventing, and addressing fraud, security incidents, and technical issues.
• Complying with legal obligations and enforcing our terms and policies.

3. Legal Bases for Processing

We process your personal information on the following bases, as applicable:

• Contract performance: processing necessary to fulfil your enrolment, provide purchased services, or manage your account.
• Legitimate interests: improving the Service, maintaining security, and communicating relevant information, balanced against your rights and expectations.
• Consent: where you have given explicit consent, such as for marketing communications or certain cookies.
• Legal obligation: where processing is required to comply with applicable laws or regulations.

4. Sharing of Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We engage trusted third-party companies to perform functions on our behalf, including hosting, payment processing, email delivery, customer support tools, and analytics. These providers access only the data necessary to perform their functions and are bound by confidentiality obligations.

4.2 Business Transfers

If we are involved in a merger, acquisition, asset sale, or similar transaction, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have.

4.3 Legal Requirements and Protection

We may disclose your information if required by law, regulation, or valid legal process, or where we believe disclosure is necessary to protect the rights, property, or safety of Sarbotelmu, our users, or others.

4.4 With Your Consent

We may share your information for other purposes with your explicit consent.

5. Data Retention

We retain your personal information for as long as your account is active, as needed to provide the Service, or as required to meet legal, financial, and operational obligations. When information is no longer required, we delete or anonymise it using reasonable procedures. Account data may be retained for a limited period after account closure to allow for dispute resolution or compliance requirements.

6. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to support the operation and improvement of the Service. These technologies may be used to:

• Keep you signed in across sessions.
• Remember your preferences and settings.
• Understand how visitors interact with our content.
• Support security and fraud prevention measures.

You can control cookie behaviour through your browser settings. Disabling certain cookies may affect the availability or functionality of parts of the Service. Where required by law, we obtain your consent before placing non-essential cookies.

7. Your Rights and Choices

Depending on your location and applicable law, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal exceptions.
• Object to or request restriction of certain processing activities.
• Receive a copy of your data in a portable format.
• Withdraw consent where processing is based on consent, without affecting the lawfulness of prior processing.
• Opt out of marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.

To exercise any of these rights, please contact us at [email protected]. We will respond within a reasonable timeframe and in accordance with applicable requirements.

8. Data Security

We implement technical and organisational measures designed to protect your personal information against unauthorised access, disclosure, alteration, and destruction. These include encryption of data in transit, access controls, and regular security reviews. No method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

9. Children's Privacy

The Service is not directed to children under the age of 13, and we do not knowingly collect personal information from individuals under that age. If you believe a child has provided us with personal information without appropriate consent, please contact us and we will take steps to delete such information promptly.

10. Links to Third-Party Services

The Service may contain links to external websites or services not operated by us. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any external services you visit.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We take steps to ensure that such transfers are subject to appropriate safeguards consistent with applicable law, so that your information remains protected to a standard equivalent to that described in this policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, the Service, or applicable law. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or through a notice within the Service. Your continued use of the Service after changes take effect constitutes your acceptance of the revised policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us: